REDYREF's Engage IoT kiosk management platform brings together kiosk & digital signage software, websites, and mobile apps under a single, easy-to-use umbrella. This empowers you with real-time control over various digital touch points for customer relationship management (CRM), social media interactions, and cloud-connected devices and services. With our user-friendly system, you can effortlessly oversee self-service kiosks, digital signs, and smart IoT devices, all from a centralized source.
Discover our extensive suite of customer engagement software products, designed to bridge the gap between you and your customers. Our software offers a wide array of features, ranging from operating system security and lockdown to remote monitoring and reporting. It grants you significant flexibility in deploying content across all your devices.
At the core of the Engage Platform lies the Engage IoT Server, serving as the central hub for remote configuration, monitoring, and control of kiosks and other distant devices. This pivotal component also drives data-driven business results.
Within the Engage Portal, a selection of single-sign-on (SSO) applications enables the management of a diverse array of supplementary functions. These functions encompass tasks such as overseeing digital signage playlists and handling customer-specific elements.
Engage for Windows is a versatile software suite ensuring connectivity, security, and extensibility for Windows-based devices, seamlessly integrating hardware components, the Engage IoT Server, and external systems.
Key components include:
Secure Lockdown: Protects devices, restricting user access to desktop and unauthorized sites, while enhancing user experience with features like session timeouts and on-screen keyboards.
Application Manager: Maintains a secure connection to the Engage IoT Server for instant remote device commands.
Device Manager: Bridges hardware components, reporting status to the IoT Server, and integrating with external services like databases and payment gateways.
Redundancy Engine: Offers device-level reliability through configurable redundant hardware pairs.
Security Manager: Monitors device security and health via sensors, providing timely alerts.
Service Manager: Ensures operational continuity of Engage services with remote updates.
File Upload Manager: Easily captures, associates, and uploads files like photos and signatures to the Engage IoT Server for storage and reporting.
Seamless Authentication: The Engage Platform employs a single-sign-on architecture, ensuring secure and seamless navigation through function-specific applets.
Easy Integration: Extensibility lies at the core of the Engage Platform, allowing partners and third parties to seamlessly integrate custom functionalities into the Engage Portal.
Effortless Device Setup: Device configuration streamlines the management process, enabling swift registration and licensing of remote clients. It centralizes control over hardware components and external system interfaces like ticketing APIs and payment gateways.
Comprehensive Device Oversight: The Device dashboard offers an overview of device statuses, facilitating detailed checks on hardware component health and the initiation of remote commands such as reboots.
Streamlined Application Management: Engage Server centrally manages client-side applications, featuring integrated revision control across configuration and deployment.
Effective Alert Handling: Configure and manage alerts effortlessly across all devices or specific ones. Pre-defined component alerts simplify email and text message notifications for desired events.
User and Role Control: Utilize Engage's Role Management subsystem to define users and efficiently manage access to specific functions.
Transaction Monitoring: Easily track and report various transactions, including product sales, payments, coupon distribution, and voucher redemption.
Simplified Content Management: Upload digital signage media and product information to Engage IoT Server for distribution to remote devices.
Tailored Dashboards: Leverage extensibility and single-sign-on features for swift creation and deployment of customized dashboards, aligning data management with your preferences.
Precise Business/Location Management: Define businesses and locations for detailed device and content management, as well as usage, alert, and transaction reporting.
Efficient Product Handling: Manage products and catalogs with ease within Engage IoT Server. Custom attributes and deliverable items facilitate sales of tickets, gift cards, and virtual inventory products.
Insightful Reporting: Access detailed insights into user sessions, device status, transactions, and more for constant operational efficiency monitoring.
