Services

Our design and service experts 
are ready to help with your unique needs.

Design & Engineering

KIOSK DESIGN & ENGINEERING

Whether you need something completely custom or smaller changes, your needs come first when if comes to design and engineering your kiosk.

SOFTWARE ENGINEERING

Functionality, architecture and design are a part of our services for your project.

Prototype & Production manufacturing

Kiosk & Rapid Prototyping

From full-service to rapid prototyping for lean production, you can examine prototypes and see them in their environment before proceeding to production.

MANUFACTURING

We have state of the art ISO-certified manufacturing facilities. Let us know if you’re in town and would like to take a tour.

ASSEMBLY & INTEGRATION

Assembly, Integration & Testing

We assemble and test at RedyRef facitlities to be sure everything is working great before it gets to you.

Software Integration & Testing

Whether it’s your software or ours, we will have that loaded and tested as well.

System Assembly & Kitting

Components will be kitted and shipping is provided for mulit-element deployments.

Installation & Project management

redyref kiosk installation

Installation & De-Installation

Our team will go on-site to install the new kiosks or de-install the existing kiosks.

SITE SURVEY

We can survey and assess for pre-installation and readiness.

DATA & ELECTRICAL

Our team can set up site-specific CAT5e or 6 data drops and power drops.

DEPLOYMENT

Supplemental deployment management services are available.

SUPPORT & MONITORING

Kiosk support center

Our help desk provides remote diagnostics and site support.

monitoring & Management

Agents install, monitor and proactively manage.

SOFTWARE BACKUP

We keep a backup and can help with restoration, patching and updating.

Maintenance & Replacement

Regularly scheduled maintenance keeps systems running smoothly.

Content management & Reporting

Content Management System (CMS) and reporting dashboards track system and software functions.

TRAINING

concierge

You can opt for a dedicated line for store personnel who are servicing kiosk systems.

STAFF TRAINING

After installation, we will train your staff either on-site or via webinar at a later date.

ONLINE LIBRARY

The services library is both web and phone-based and offers user manuals and service manuals to make maintenance easy.

Maintenance & Replacement

Regularly scheduled maintenance keeps systems running smoothly.

SERVICE MANUALS

Field service manuals and guides are housed either on-site in a hard copy or online.

END-TO-END LIFECYCLE OF SERVICES

Services to match where your device lives.

Questions, Queries or Comments?

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