Ticketing kiosks have become commonplace in the travel industry, providing a quick and easy way for people to purchase fares for bus lines, trains or air travel, as well as tagging their own baggage. But ticketing kiosks aren’t just limited to the travel industry, so today, we will be discussing their uses in other environments to provide shorter wait times, increased ticket sales and most importantly, a better customer experience for end users.
A ticketing kiosk is an electronic, self-service ticketing solution that handles ticket sales and dispensing via an automated system rather than through a live agent. The purpose of the ticketing kiosk is to allow a customer to purchase what he or she needs without having to wait in line to speak with an employee, thus freeing up staff for more pertinent tasks.
Self-service kiosks are an essential part of many businesses as they can be quite cost-efficient. Automation allows for better allocation of human resources, such as customer service agents. This frees up staff to handle more complex or time-sensitive tasks. Second, with kiosks functioning as another form of brand marketing, automated kiosks present a great opportunity for businesses to market themselves in a much more visible, interactive way than traditional advertisements.
There are many organizations that utilize ticketing kiosks to assist with their brand as well as the businesses themselves. Below are just some of the most common businesses that utilize ticketing kiosks.
Ticketing kiosks afford companies and their consumers a multitude of benefits. Below are some of the benefits of having a ticketing kiosk as opposed to a traditional ticket counter:
In addition to being an essential part of many modern businesses, ticketing kiosks are remarkably simple to use. Below is a step-by-step guide for how to use a ticket kiosk:
1a: The user makes a ticket purchase or reservation online through the company’s website
1b: The customer arrives at their destination and begins the transaction directly on the ticket kiosk
2. At their destination, the customer confirms their ticket purchase information
3. Customer completes payment if needed
4. Customer prints the ticket and receipt at the kiosk, or elects to have them sent to their mobile device electronically
Ticketing kiosks have changed the way that businesses operate today. They provide a friendly, easy-to-use platform that helps cut costs for businesses in addition to providing a better experience for the consumer.