What is a Touch Screen Kiosk? Examples & Benefits of a Touch Screen Kiosk

The use of digital kiosks is on the rise and given their many uses and benefits, it’s not difficult to understand why. Touch screen kiosks provide information and services quickly and conveniently. Below, we’ll discuss the benefits of investing in a touch screen kiosk, and why the trend toward using them shows no signs of slowing down. 

What is a Touch Screen Kiosk?

A touch screen kiosk enables interactivity via a specialized type of digital display that responds to pressure or placement of certain types of objects on the screen, such as a finger, or a stylus. Touch screen kiosks are able to provide functionality to end-users that traditional, static or non-touchscreen kiosks cannot, as they allow for greater interactivity. Touch screen kiosks can display information, entertainment, important communications, dispense tickets, and take both cash and electronic payments. Additionally, these kiosks are generally WiFi-enabled, allowing for remote support and software updates, making them easier to maintain. Finally, touch screen kiosks are available in a wide range of sizes that can be customized for their intended use and function as necessary. 

touch screen kiosk.

Why are Touch Screen Kiosks Important? 

Touch screen kiosks are important for businesses and visitors because they provide a user-friendly way for organizations and their end-users to interact without the need for an available human resource. Touch screen kiosks are often placed in areas that are convenient to access, given their intended purpose, so that important functions like wayfinding, bill payment and ticket dispensing are readily available to all.

Since kiosks are essentially specialized computers in enclosures manufactured for a specific use, this allows them to be incredibly customizable in order to fit the needs of their audience and associated businesses. With such versatile functionality, touch screen kiosks allow businesses to operate much more efficiently, providing any number of services and options to their user base.  

Examples of Touch Screen Kiosks 

Digital Directory & Wayfinding Kiosks

Digital directory and Wayfinding solutions are one of the primary uses of kiosk technologies and ensure that people always know where to go and how to get there.

A digital directory provides a database of personnel and locations. The purpose of the directory is to give visitors an easy way to locate a specific place or individual with as little time and stress as possible. Directories with wayfinding capabilities go a step further by providing maps and even navigational assistance for individual floors, buildings, or campuses. For example, indoor and outdoor malls, airports, hospitals, and corporate offices utilize wayfinding solutions to assist their visitors and allow them to familiarize themselves with the area more easily.

Payment Kiosks

Payment kiosks increase efficiency by automating simple ordering and purchasing tasks.

A payment kiosk is a kiosk that is fitted with NFC and other payment options, allowing users to pay bills, print tickets for events, or place an order. These kiosks are common at train stations, bus stations, airports, movie theatres, sporting events, quick-service restaurants and amusement parks. These kiosks are often more efficient than having traditional cashiers and free up workers to assist with other tasks such as assisting visitors and customers with more complex problems. 

Information Kiosks

The most important function of the kiosk is to provide a database of information that is easily accessible to everyone

An information kiosk uses specialized hardware and software to provide access to information for communication, entertainment, or education. The value of these kiosks is similar to other kiosks in that it provides a convenient platform for information to be easily accessed. Museums, national parks, libraries, and airports are common places where information kiosks are located. 

information wayfinding kiosk.

Temperature Screening Kiosks

Temperature screening kiosks lessen the risk that active disease -- such as COVID-19 -- is spread within a building by singling out those who are more likely to be ill, which can help give visitors and employees peace of mind.

Temperature screening kiosks provide contactless temperature readings, helping to prevent those who may be sick from entering a business or place of work. The kiosks screen for abnormal temperatures before an individual enters the building. They can also be fitted with facial recognition software and hand sanitizer.

Healthcare Kiosk

Assisting the healthcare industry, these kiosks help streamline common tasks and free up staff to handle more urgent matters.

A healthcare kiosk is a kiosk that handles many functions without the need for an available human resource. They allow visitors and patients to handle self-service registration and check-in, and can provide building information, directions, and help with wayfinding. These kiosks may be equipped with additional functionality that allows real-time updates to be displayed, or bills to be paid. Healthcare kiosks can also process  medical waivers with e-signatures as well as check intake documents, which is often more efficient for both staff and patients. 

Visitor Management & Security Kiosks

Providing additional security, these kiosks are instrumental in protecting the things that matter most. 

Security kiosks are kiosks that can assist with checking in visitors, as well as print guest badges for access. Additionally, they can also blacklist individuals and prevent them from entering campus or building when integrated with building access features. These kiosks are commonly seen in businesses that require higher levels of security, and are often used by schools to keep children safe. Security kiosks are a popular choice as they provide additional security measures that are highly effective while still being simple to use and execute. 

Restaurant Self-Service Kiosk

Self-service kiosks have become incredibly popular in the quick service restaurant (QSR) industry, using this technology to ensure customer satisfaction. 

A self-service restaurant or QSR kiosk is a touch-screen kiosk that allows customers to customize, place, and often pay for, their order. The kiosk allows waitstaff and other employees to handle more complex tasks such as providing customer service. These touch-screen kiosks are also easy to use, making it simple and hassle-free to order food. For reservations, customers can enter their contact information, and when a table is ready, these kiosks will text a guest when their table is ready, ensuring that guests can enjoy a separate activity instead of waiting in a crowded restaurant lobby.

Benefits of Touch Screen Kiosks 

Touch screen kiosks provide many benefits to a large variety of industries. Here are some of the more notable benefits that they provide:

  • Increased sales: Allowing customers to interact with a kiosk on their own terms without being bothered by a sales associate can help increase sales by providing a more positive customer experience. Many customers are more comfortable purchasing goods on their own, so simply having the kiosks available in a convenient location can help realize additional sales.
  • Marketing opportunities: In addition to the functionality of kiosks, kiosks are often very brandable, giving companies another avenue with which they can market their goods or services, or simply bolster awareness of their brand. Since kiosks are available in so many configurations and locations, brands can easily use them to enhance their marketing in a subtle but significant way. Brands, products and services featured can be quickly and easily switched out or updated based on time of day or seasonality.
  • Reduced labor costs: Although kiosks require an initial investment, over the long term, they help keep labor costs down by taking over common tasks that are easily automated. The only labor costs that kiosks require is occasional maintenance and upkeep of these machines, much of which can be accomplished remotely.
  • Greater customer/visitor satisfaction: Perhaps one of the biggest benefits of kiosks is the increase in customer and visitor satisfaction often seen. Kiosks help companies act more efficiently, decreasing wait times and allowing customers more freedom and flexibility.

Why REDYREF kiosks for your business

Finding a kiosk manufacturer with the experience and knowledge required for a touch screen kiosk project can be a complex and time-consuming undertaking. REDYREF is a leader in kiosk and digital signage manufacturing and one of the most trusted names in the industry. Their staff will help you develop a digital kiosk solution that is the right fit for your company’s needs -- a quality product that will last the test of time.

For Queries & Support, CONTACT REDYREF

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