A kiosk ordering system allows contact-free ordering for customers that is easy and convenient to use. Kiosk systems have grown tremendously in popularity due to a growing need for more automated ordering that is also safe and convenient.
A kiosk ordering system comprises four essential pieces: the enclosure, the software, the display, and the integrations/components that allow it to handle specific processes.
Kiosk ordering systems are designed to provide a convenient, easy-to-use option for customers who wish to order food without employee assistance.
A kiosk ordering system provides restaurants with some key benefits, including:
Many companies combine drive-through service with automated kiosks to help expedite the ordering process by serving large volumes of customers at a time, especially during peak times, such as before the typical workday and at the lunch hour. Customers can simply walk in, create their order using the touch-screen, and pick it up at the counter when it is ready. The fast food companies listed below already successfully use self-ordering systems:
Setting up a self-service restaurant kiosk is not nearly as complicated as many might believe. Here is how to get started:
The most important step is finding a trusted kiosk manufacturer that will suit your needs. Kiosks come in many shapes, sizes and functions, so it is key that you find a manufacturer that understands your specific needs and is able to construct a kiosk for this purpose.
2) Kiosk setup
Once the kiosk has been manufactured a reputable kiosk manufacturer will offer white-glove delivery as well as on-site assistance to help get the kiosk up and running smoothly at the intended location. They will not only help install the kiosk, but also ensure that the software is functioning properly.
3) Using the kiosk system
Once the kiosk is fully operational, it can now begin processing orders. A user inputs their order and it is displayed and processed through the kiosk system. The kiosks offer a wide variety of ordering options, allowing the customer to customize their order to their exact specifications.
4) Order is sent to the kitchen
Once the order has been placed, it is processed by the kitchen staff. They are then able to prepare the food to the exact specifications of the customer, decreasing the likelihood of incorrect orders.
5) Food is delivered
Once the order has been prepared, it is ready for the customer. The entire process is streamlined in a way that is more convenient and efficient for both the customer and the restaurant, providing a better overall customer experience.
In summary, kiosk ordering systems provide the food industry with an incredible asset. They drastically improve customer satisfaction and decrease overhead while offering greater efficiency, productivity and a better user experience. Given the many positives, it is easy to see why more and more restaurants are adopting kiosk ordering systems.